Customer relationship management (CRM) tools for small businesses are software applications that help businesses manage and track their interactions with customers. These tools can help businesses improve their customer service, sales, and marketing efforts.
CRM tools can be used to track customer contact information, sales opportunities, and customer service interactions. They can also be used to automate tasks such as sending emails, scheduling appointments, and generating reports. CRM tools can help small businesses improve their efficiency and productivity, and they can also help them to better understand their customers and their needs.