CRM ( Customer Relationship Management) is a system that helps businesses manage and track their relationships with customers. CRM systems can help businesses automate tasks such as sales, marketing, and customer service. They can also provide businesses with valuable insights into their customers’ behavior, which can help them improve their marketing and sales strategies.
One example of a CRM system is Salesforce. Salesforce is a cloud-based CRM system that helps businesses manage their sales, marketing, and customer service activities. Salesforce provides businesses with a variety of features, including contact management, lead management, opportunity management, and customer support.